Commitment To Standards In Fundraising Practice

ARC Cancer Support Centres are fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising set out by the Irish Charities Tax Reform Group (ICTR).

The statement exists to:

  • Improve fundraising practice
  • Promote high levels of accountability and transparency by organisations fundraising from the public
  • Provide clarity and assurances to donors and prospective donors about the organisations that they support

ARC has considered the Statement and believe it meets the standards set out.

For more information on the Guiding Principles for Fundraising click here.

Donor Charter

Our pledge is to treat everyone with respect, honesty and openness. We commit to being accountable and transparent so that donors and prospective donors can have full confidence in ARC.

We commit to our donors and prospective donors to:

  • Use donations for the purposes for which they are given
  • Provide appropriate acknowledgement and recognition
  • Be professional in our relationships and dealings
  • Advise whether those seeking donations on our behalf are volunteers, employees of the organisation or hired third-party agents
  • Make procedures easily available for making and responding to complaints
  • Delete personal details from mailing lists and to inform donors if the organisation intends to share mailing lists with third-parties

Public Compliance Statement

  • ARC Cancer Support Ltd is committed to complying with the Statement of Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of its Board of Directors.
  • ARC Cancer Support Ltd confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.
  • ARC Cancer Support Ltd has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
  • ARC Cancer Support Ltd regularly monitors compliance with the Statement of Guiding Principles for Fundraising and compliance reports are received regularly by its Board of Directors.
  • ARC Cancer Support Ltd considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
  • ARC Cancer Support Ltd provides honest, open and transparent disclosure when fundraising from the public.
  • ARC Cancer Support Ltd has appointed a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
  • ARC Cancer Support Ltd ensures that fundraising staff and volunteers are provided with relevant information and support for implementation of the Statement of Guiding Principles for Fundraising.
  • ARC Cancer Support Ltd has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is responded to promptly and appropriately.
  • ARC Cancer Support Ltd prepares financial reports consistent with the requirements of the Charities Act 2009 which includes a statement concerning the extent to which control of the organisation is independent of its funding sources.
  • ARC Cancer Support Ltd ensures that all donations are tracked and recorded and complies with data protection requirements.
  • ARC Cancer Support Ltd is accessible to the public through a number of readily-available contact options.

Giving Feedback or Making a Complaint

ARC is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

ARC welcomes both positive and negative feedback. Therefore we aim to ensure that:

  • It is as easy as possible to make a complaint
  • We treat as a complaint any clear expressions of dissatisfaction with our operations which calls for a response
  • We treat it seriously whether it is made by telephone, letter, fax, email or in person
  • We deal with it quickly and politely
  • We respond accordingly – for example, with an explanation, or an apology where we have gotten things wrong, and information on any action taken, etc.
  • We learn from complaints, use them to improve, and monitor them at our Board meetings

In the first instance, if you do have a complaint about any aspect of our work, please contact Mairead Mangan, Head of Fundraising, in writing or by telephone, see details below. Please give as us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Mairead Mangan

Head of Fundraising

ARC Cancer Support Centre

65 Eccles Street

Dublin 7

Tel: 01 830 7333

Email: mairead@arccancersupport.ie


What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within seven days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, you may get in touch again by writing to the Chair of the Board of ARC. The Chair will ensure that your appeal is considered at it's next Board meeting and will respond within two weeks of this consideration by Board members.

Disclosure Statement

ARC is open about whether those seeking donations on it's behalf are volunteers or employees of the organisation.

Anyone fundraising on behalf of ARC must ensure that prospective donors are aware of their status, i.e. volunteers.

A letter of autorization is given to volunteers fundraising on our behalf and staff will provide their details if requested.



"The reflexology was a great comfort and I really enjoyed the hours for myself in trying times."

Angela - ARC client

"I'm back at work, going running and taking a bit more time for myself. I am just getting on with life."

Gemma - ARC client

"Cancer touches everyone's life and volunteering with ARC creates a positive mindset from which many things are possible."

Edel O'Leary - Head of Marketing, Ulster Bank Ireland Ltd

"ARC supported me and my partner in my hour of need. I now just want to give something back."

Elizabeth - ARC volunteer

"To everyone at ARC - for being the essence of human kindness and compassion; for giving me a sense of sanity in a world that had fallen apart."

Mary - Counselling

"ARC is such a very special, beautiful place and a joy to enter every time. It is a privilege to be met by such wonderful and committed people...this dedication and support and love is not, or could ever be, taken for granted."

Geraldine - Relaxation and Visualisation